{"id":21053,"date":"2024-05-16T15:28:21","date_gmt":"2024-05-16T13:28:21","guid":{"rendered":"https:\/\/innovationspark-ost.ch\/angebot\/workshop-smart-service-innovation\/"},"modified":"2025-11-18T08:47:23","modified_gmt":"2025-11-18T07:47:23","slug":"workshop-smart-service-innovation","status":"publish","type":"angebot","link":"https:\/\/innovationspark-ost.ch\/en\/angebot\/workshop-smart-service-innovation\/","title":{"rendered":"Workshop: Smart Service Innovation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21053\" class=\"elementor elementor-21053\" data-elementor-post-type=\"angebot\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08f9223 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08f9223\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4db1dd5\" data-id=\"4db1dd5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90d965a elementor-widget elementor-widget-image\" data-id=\"90d965a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1942\" height=\"1456\" src=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/06\/BIH_WS_Smart-Factory.png\" class=\"attachment-full size-full wp-image-21546\" alt=\"\" srcset=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/06\/BIH_WS_Smart-Factory.png 1942w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/06\/BIH_WS_Smart-Factory-600x450.png 600w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/06\/BIH_WS_Smart-Factory-1200x900.png 1200w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/06\/BIH_WS_Smart-Factory-768x576.png 768w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/06\/BIH_WS_Smart-Factory-1536x1152.png 1536w\" sizes=\"(max-width: 1942px) 100vw, 1942px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02b9dbb\" data-id=\"02b9dbb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a46f29 elementor-widget elementor-widget-heading\" data-id=\"7a46f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WORKSHOP: SMART SERVICE INNOVATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e382081 elementor-widget elementor-widget-text-editor\" data-id=\"e382081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Industrial companies are faced with the challenge that traditional value propositions are accompanied by increasingly narrow margins. Digital technologies in particular offer opportunities for more profitable business models &#8211; but market entry is often only successful for large technology companies. With this workshop we support you in developing a new sustainable innovation solution or improving an existing service for your products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c826564 button-animate1 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"c826564\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#anfragen\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inquiries<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0dc790 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0dc790\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53c0867\" data-id=\"53c0867\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5335184 elementor-widget elementor-widget-heading\" data-id=\"5335184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aims of the workshop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-623c659 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"623c659\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:800}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-492fac4\" data-id=\"492fac4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-375a7a3 elementor-widget elementor-widget-text-editor\" data-id=\"375a7a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Get to know the St. Gallen Smart Service innovation approach, which supports you in the systematic identification and translation of your customer needs into an innovative service offering<\/li><li>Understand the three iterative innovation cycles and the associated 22 process steps to get from the innovation idea to implementation<\/li><li>Either improve an existing service innovation process or innovate an existing offering into a new service<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4f1372\" data-id=\"e4f1372\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6418ba acc elementor-widget elementor-widget-toggle\" data-id=\"b6418ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Formalities<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1911\"><ul>\n<li><strong>Duration<\/strong> : one day<\/li>\n<li><strong>Location<\/strong> : Innovation Park East<\/li>\n<li><strong>Group<\/strong> : Max. 20 participants<\/li>\n<li><strong>Costs<\/strong> : depending on individual details CHF 6&#8217;500 &#8211; 9&#8217;500 \/ group<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Adaptation to individual needs<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1912\"><p>In a preliminary discussion, we will clarify what challenges you are facing. In addition, a discussion will be held to detail the scope and objectives of the workshop.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Workshop leader<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1913\"><p><img decoding=\"async\" class=\"alignnone size-full wp-image-19437\" src=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Jean-Paul-Potthoff.jpg\" alt=\"\" width=\"160\" height=\"160\" srcset=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Jean-Paul-Potthoff.jpg 160w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Jean-Paul-Potthoff-150x150.jpg 150w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Jean-Paul-Potthoff-100x100.jpg 100w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/p>\n<p><strong>Jean Paul Potthoff<\/strong><br \/>University of St. Gallen<\/p>\n<\/p>\n<hr>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-19433\" src=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Daniel-Woerner.jpg\" alt=\"\" width=\"160\" height=\"160\" srcset=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Daniel-Woerner.jpg 160w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Daniel-Woerner-150x150.jpg 150w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Daniel-Woerner-100x100.jpg 100w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/p>\n<p>Daniel W\u00f6rner<br \/>University of St. Gallen<\/p>\n<\/p>\n<hr>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19445\" src=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Ronja-Trappmann.jpg\" alt=\"\" width=\"160\" height=\"160\" srcset=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Ronja-Trappmann.jpg 160w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Ronja-Trappmann-150x150.jpg 150w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Ronja-Trappmann-100x100.jpg 100w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/p>\n<p>Ronja Trappmann<br \/>University of St. Gallen<\/p>\n<\/p>\n<hr>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19441\" src=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Moritz-Haeussoeer.jpg\" alt=\"\" width=\"160\" height=\"160\" srcset=\"https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Moritz-Haeussoeer.jpg 160w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Moritz-Haeussoeer-150x150.jpg 150w, https:\/\/innovationspark-ost.ch\/wp-content\/uploads\/2024\/05\/Moritz-Haeussoeer-100x100.jpg 100w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/p>\n<p>Moritz H\u00e4ussler<br \/>University of St. Gallen<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c30203 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c30203\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-272c84f\" data-id=\"272c84f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e871d92 elementor-widget elementor-widget-menu-anchor\" data-id=\"e871d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Requests\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a12ad0d elementor-widget elementor-widget-heading\" data-id=\"a12ad0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Start a request for the workshop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5457a81 elementor-widget elementor-widget-text-editor\" data-id=\"5457a81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>The transmission of the form may be slightly delayed. 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